Shared Call Appearance
Shared Call Appearance can be configured for a user’s physical phone through the admin portal. This will enable the user to receive calls placed to another user’s extension (from their own phone), to place calls from another user’s extension (from their own phone), and to see the status of that extension from the line key on their own phone. An example of this is an executive assistant who wants to be able to make and receive calls from the boss’ line.
Configuring Sharing on your Physical Phone (IP Deskphone)
- Log in to the admin portal.
- Select your site from the Site drop-down.
- Go to the Users tab. Find the user whose number you would like to share with another user. For example, if Justin wants to be able to place and receive calls from Tyler’s line, you would select Tyler’s phone number.
- Select the Actions drop-down menu and select Edit.
- From the Edit User page, go to Devices in the left-hand navigation.
- Select the Shared Devices tab at the top of the page.
- Click in the Find and add devices search bar and a list of available devices will appear. Select the device you would like to add as a shared line. In the example, this would be Justin’s device.
- Select Save to save your changes.
- Adding a shared device to a user will have it ring on all devices. However, you can enable or disable the following ring settings for shared devices on the Mobile & PC Applications tab in the Edit User page.
- Ring all shared devices and applications when Click to Dial Calls are received.
- Ring all shared devices and applications when Group Pages (if the Upgrade feature has been ordered) are received.
- Ring all shared devices and applications when a call is parked on a line.
Click image for large view
- Select Save to save your changes.
- Lastly, reboot the shared device for the shared line to show. You can do this on the Devices page of the admin portal, or you can have the user power-cycle/reboot the physical phone.
Click image for large view
Click image for large view