Admin Portal – Time Schedules

Time Schedules

Time schedules are used to route incoming calls based on the day of the week and/or time of day. Schedules are classified as either Business Hours or Holidays. Upon install, these two pre-defined schedules are assigned to the site Auto Attendant function.

Modifying Time Schedules

1. Log in to the admin portal.
2. Select your site from the Site drop-down menu in the upper, right-hand corner.
3. Select the Advanced Services tab in the left-hand navigation.
4. Select the Site Package Settings tab.
5. Select Scheduling.



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6. Find the schedule you would like to modify and select Edit.



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7. To rename the schedule, enter the new name.

Note: When modifying an existing schedule, you cannot change the Time or Holiday designation of the schedule.

8. Select Save.
9. Schedules are defined by events. Events represent days of the week and times of the day. To modify a scheduled event, select the event and click Edit.



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10. The Edit Schedule Event window appears.
11. Modify where applicable:
    • Edit the event name. This is typically the day of the week for the event.
    • If this is an all-day event, check All Day Event.
    • Modify the start date and start time for the event.
    • Modify the end date and end time for the event. This represents your business hours for this day and when callers will hear your business hours greetings (for Auto Attendants). For example, Monday 9:00 am to Monday 5:00 pm.

    

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    • Next, select the recurrence pattern for this event under the Recurrence tab.
    • Select None for an occasion outside of a holiday – perhaps a special event day at your office.
    • Select Weekly recurrence for events that should repeat each week on that day. Select the day of the week to have this schedule reoccur on that day every week.
    • Select Yearly recurrence for holidays.

    

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12. Select Save to save your changes.

Adding a Time Schedule

Additional schedules can be added and used by other features such as Call Centers or user services like Call Priority or Selective Forwarding. These other features may require unique business hours that are different than the normal business hours.

1. From the Scheduling page, select Add.



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2. Enter the Schedule Name of the schedule and select the Schedule Type.
3. Select Save.



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4. Find the new event and select Edit.
5. Select Add to add an event. This is typically the day of the week for the event.



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6. If it is an all-day event, check the box next to All Day Event.
7. Enter the start date and start time. If this is a recurring event, the start date can be the same.
8. Enter the end date and end time for the event.



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9. Under the Recurrence tab, select the recurrence pattern for this event.
   • Select None for an occasion outside of a holiday – perhaps a special event day at your office.
   • Select Weekly recurrence for events that should repeat each week on that day. Select the day of the week to have this schedule reoccur on that day every week.
   • Select Yearly recurrence for holidays.
10. Select Save.



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11. Repeat steps for the remaining 6 days of the week.
12. Assign the time schedule to its service, such as Call Center, Selective Call Forwarding or Auto Attendant.