This tutorial explains the agent functions using the Call Center portal. It also reviews the types of reports available for agents.
Logging In and Overview of the my phone next portal
This getting started video provides an overview of the My Phone Next Portal, giving you an overview of its features and functions.
Adding devices
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Resetting a user’s My Phone Next and UC-app password
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Resetting a user’s voicemail password
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Setting the voice portal password
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Device management
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
User information and assignments
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Quick start menu
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Dashboard overview
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.