Call center – agent

This tutorial explains the agent functions using the Call Center portal. It also reviews the types of reports available for agents.

Adding devices

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.

Resetting a user’s voicemail password

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.

Setting the voice portal password

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.

Device management

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.

User information and assignments

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.

Quick start menu

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.

Dashboard overview

This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.