End User – Barge In

Introduction

The Barge-In feature enables you to use a Feature Access Code (FAC) to answer a call that was directed to another subscriber, or barge in on the call if it was already answered. Barge-In can be used across locations.

To barge in on a call, dial Feature Access Code *33. You will then hear a stutter dial-tone (if enabled) to let you know the system recognizes the access code and is ready for you to enter the number to which you want to barge in. When connected, Barge-in creates a three-way call among all parties.

This feature can be configured from the My Phone Next Portal.

Note: Only the site administrator can set up users in the My Phone Next portal. Contact your site administrator if you do not have access to the My Phone Next portal.

Setting Up Barge In

1. From the My Phone Next Portal, click on the Call Settings menu option.
2. Then select the Additional Features tab within the Call Setting page.



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3. To enable Barge-In on your line, allowing users to barge in on your calls, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from grayscale. To disable, click on the toggle button again, when disabled, it should change from color back to grayscale .
4. Check the Play Warning Tone box to hear a stutter dial tone warning you a user is barging in on your call. The tone is played after the Feature Access Code (*33) is dialed.
5. Click the Save button.

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