The Emergency Call Notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to.
Call Center Agent – Managing Calls
This guide reviews how to manage calls within the Call Center Agent client.
Call Center Agent – Call Center Settings
This guide reviews how to modify the settings within the Call Center Agent client.
Call Center Agent – Agent Reports
This guide reviews how to pull an agent report in the Call Center Agent client.
Call Center Agent – Managing Contacts
This guide reviews how to manage contacts within the Call Center Agent client.
Call Center Agent – Monitoring Supervisors
This guide reviews how to monitor a supervisor within the Call Center Agent client.
Call Center Agent – Intro to Call Centers
This guide provides an introduction and steps for getting started with the Call Center Agent client.
Call Center Supervisor – Managing Agents
This guide reviews how to manage call center agents within the Call Center Supervisor client.
Call Center Supervisor – View Real-Time Statistics
This guide reviews how to view real-time statistics within the Call Center Supervisor client.
Call Center Supervisor – Settings
This guide reviews how to modify the settings within the Call Center Supervisor client.