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Call Center Agent – Managing Calls

This guide reviews how to manage calls within the Call Center Agent client.

Call Center Agent – Call Center Settings

This guide reviews how to modify the settings within the Call Center Agent client.

Call Center Agent – Agent Reports

This guide reviews how to pull an agent report in the Call Center Agent client.

Call Center Agent – Managing Contacts

This guide reviews how to manage contacts within the Call Center Agent client.

Call Center Agent – Monitoring Supervisors

This guide reviews how to monitor a supervisor within the Call Center Agent client.

Call Center Agent – Intro to Call Centers

This guide provides an introduction and steps for getting started with the Call Center Agent client.

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