This guide reviews how to pull reports in the Call Center Supervisor client.
Call Center Supervisor – Managing Calls
This guide reviews how to manage calls within the Call Center Supervisor client.
Call Center Supervisor – Managing Queued Calls
This guide reviews how to manage queued calls within the Call Center Supervisor client.
Call Center Supervisor – Intro to Call Center
This guide provides an introduction and steps for getting started with the Call Center Supervisor client.
Softphone app for desktop – Sharing Your Desktop
This guide will show you how to share your desktop within the UC-One Desktop Client.
Softphone app for desktop – Sending Files
This guide will show you how to send files within the UC-One Desktop Client.
Softphone app for desktop – Parking and Retrieving Calls
This guide will show you how to Park and Retrieve calls within the UC-One Desktop Client.
Softphone app for desktop – Retrieving Voicemail
This guide will show you how to retrieve voicemail calls within the UC-One Desktop Client.
Softphone app for desktop – Transferring Calls
This guide will show you how to transfer calls within the UC-One Desktop Client.
Softphone app for desktop – Placing and Answering Calls
This guide will show you how to place and answer calls thin the UC-One Desktop Client.