This tutorial explains the agent functions using the Call Center portal. It also reviews the types of reports available for agents.
Collaboration features (My Room)
This tutorial reviews the My Room Collaboration feature available within the softphone app for desktops.
Please make sure the tutorial is searchable, track able etc.
Poly Trio 8800
This tutorial demonstrates how to configure settings and perform calling functions using the Poly Trio 8800.
Poly Trio 8500
This tutorial demonstrates how to configure settings and perform calling functions using the Poly Trio 8500.
Poly VVX501 and VVX601
This tutorial demonstrates how to configure settings and perform calling functions using the Poly VVX501 and VVX601 phones.
Poly VVX311 and VVX411
This tutorial demonstrates how to configure settings and perform calling functions using the Poly VVX311 and VVX411 phones.
Cisco IP 8800
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 8800 series phone with Multiplatform Firmware.
Cisco IP 6800 and 7800
This tutorial demonstrates how to configure settings and perform calling functions using the Cisco IP 6800 and 7800 series phone with Multiplatform Firmware.
Softphone app for desktop PC (UC-One) – PDF
Communicator for Desktop is a native Windows or Mac OS client for Unified Communications.
Poly Series Manual Reconfiguration Procedure
This guide describes how to manually reconfigure a Polycom SoundPoint IP device to work on the BroadSpft BroadCloud PBX Network.
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