Call Park and Call Pickup

In this guide Call Park and Pickup, you will find information on Parking a Call (Call Park) and information on Retrieving a Parked Call (Call Pickup).

Call center – supervisor

This tutorial explains the supervisor functions using the Call Center portal. It also reviews the types of reports available for supervisors.

Call center- agent analytics

This tutorial explains the agent functions using the Call Center portal. It also reviews the types of reports available for agents.

Admin portal

This tutorial reviews how administrators can use the administrator portal to manage and configure features and settings for users as well as group services like auto attendants, Call Queue, call centers and more.

Receptionist console

This tutorial provides instruction on how to set up and use the Receptionist console.

Softphone app for desktop PC (UC-One)

This tutorial reviews how to initially download and set up the softphone app (UC-One) for desktop and
how to perform the calling, chat and collaboration features available.