Feature Access Code (Short Codes)

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Introduction

Feature Access Codes (also known as “short codes”) are entered through the phone keypad to control the configuration of certain features. For features that require additional input, follow the audible prompts to provide the required additional information.

Note: Feature Access Codes allow an alternative method of controlling the same features that can be enabled or disabled in the My Phone Next portal. Changes made using Feature Access Codes are reflected in your My Phone Next portal selections.

Feature Access Codes

To use a Feature Access Code, pick up the handset and enter the applicable code (see below).

Code	Feature/Service	Description
*72	Call Forwarding Always Activation	Redirects all incoming phone calls to another number such as a mobile phone or another user within your company. After dialing the assigned code, dial the phone number to redirect calls, then press the pound key (#).
*73	Call Forwarding Always Deactivation	Disables Call Forwarding Always.
*21	Call Forwarding Always to Voice Mail	Send all incoming calls to voice mail.
*68	Call Park	“Parks” a call on your extension or another user’s extension. Once a call is parked, it can be retrieved from another phone by using the Call Retrieve (Call Pickup) Feature Access Code. To park a call, dial *68 followed by the extension to park the call on, or the pound key (#) to park the call on your own extension.
*88	Call Retrieve (Call Pickup)	Used to retrieve a parked call. Enter *88 followed by the extension that call is parked on. If the call is parked on your own extension, press the pound key (#).
*55	Direct to Voice Mail Transfer	Transfers a call on hold directly to Voicemail. The call can be transferred to your voice mailbox or to any other voice mailbox in the group. For example, to transfer a call to another user’s Voicemail, press the Transfer soft key, then enter *55 followed by the user’s extension.
*78	Do Not Disturb Activation	When Do Not Disturb is enabled, your phone does not ring, and all calls will go directly to your voicemail.
*79	Do Not Disturb Deactivation	Disables Do Not Disturb.
*69	Last Call Return	Dials the last number that called your phone.
*66	Last Number Redial	Redials the last number placed from your phone.
*36	Call Forwarding Always to Voice Mail Deactivation	Deactivates the Call Forwarding Always to Voice Mail service.
*90	Call Forwarding Busy Activation	Redirects incoming phone calls to another number, such as a mobile phone or another user within your company when you are engaged on another call. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*91	Call Forwarding Busy Deactivation	Disables Call Forwarding Busy.
*40	Call Forwarding Busy to Voice Mail Activation	Sends calls to voice mail when you are engaged on a call.
*42	Call Forwarding Busy to Voice Mail Deactivation	Deactivates the Call Forwarding Busy to Voice Mail service.
*92	Call Forwarding No Answer Activation	Redirects incoming phone calls to another number, such as a mobile phone or another user when you do not answer your phone. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*93	Call Forwarding No Answer Deactivation	Disables Call Forwarding No Answer.
*41	Call Forwarding No Answer to Voice Mail Activation	Sends calls to voice mail when you do not answer your phone.
*35	Call Forwarding No Answer to Voice Mail Deactivation	Deactivates the Call Forwarding No Answer to Voice Mail service.
*94	Call Forwarding Not Reachable Activation	Forwards all incoming calls to a different number when your device is not registered on the network. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*95	Call Forwarding Not Reachable Deactivation	Turns off the Call Forwarding Not Reachable Service.
*67	Caller ID Delivery Blocking per Call	Activates the Calling Line ID Delivery Blocking service on a per-call basis.
*31	Caller ID Delivery Blocking Persistent Activation	Activates the Calling Line ID Delivery Blocking service on all calls.
*32	Caller ID Delivery Blocking Persistent Deactivation	Deactivates the Calling Line ID Delivery Blocking service.
*65	Caller ID Delivery per Call	Displays your calling line ID for outbound calls on a per-call basis. Before placing a call, dial the assigned code. Note that this service is active only for one phone call.
*11	Call Pull	Allows you to move a call from your Office Anywhere phone to your office phone.
*98	Group Call Pickup	Enables you to pick up calls within an assigned Call Pickup Group.
*99	Clear Voice Message Waiting Indicator	Clears the message waiting indicator light on the phone.
*97	Directed Call Pickup	Answers calls ringing on another user’s line. Enter the assigned access code followed by the extension of the user whose call is to be picked up.
*60	Music on Hold Per-Call Deactivation	Deactivates the Music on Hold service for the current call.
*50	Push to Talk	Provides intercom-like functionality between you and another user or group of users. Dial *50 followed by the other user’s extension. Their phone will go off-hook and an intercom-like call is placed. Note: This service requires administrator configuration before use.
*43	Call Waiting Activation	Turns on Call Waiting.
*46	Call Waiting Deactivation	Turns off Call Waiting.
*70	Call Waiting Cancel per Call	Call Waiting is still active, but you can cancel it per call.
*38	Call Waiting Interrogation	Plays an announcement informing you of your Call Waiting status and details.