End user help topics

Getting started
Get started with a series of videos introducing you to the My Phone Next portal, various Collaboration tools and the UC-One platform.
Watch Videos

End user portal
(My Phone Next)
Learn how to set up and modify your features, like voice mail, using the end user portal (My Phone Next).
View Guides
Watch Video

Softphone app for desktop PC
(UC-One)
View the guides or video for the softphone app for desktop PC by clicking below.
View Guides
Watch Video

Softphone app for mobile phones
(Connect Mobile)
View the guides or video for the softphone app for mobile phones by clicking below.
View Guides
Watch Video

Softphone app for tablets
(Connect Mobile)
View the video for the softphone app for tablets by clicking below.
Watch Video - iPad
Watch Video - Android

Collaboration features
(My Room)
View the guide or video for the collaboration features in My Room by clicking below.
View Guide
Watch Video

Upgrade features
View the guides or video for the Upgrade features by clicking below.
CRM Connect - View Guide
Receptionist Console - View Guides
Receptionist Console - Watch Video

Call center clients
View the videos for call center clients by
clicking below.
clicking below.
Call Center - Agent
Call Center - Supervisor

IP phones
View the videos for desktop phones and guides for both phones and voicemail settings by clicking below.
Cisco Phones Video Library
Poly Phones Video Library
IP Phones & Voicemail -
View Guides
View Guides