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Home > Guide library > Call Center – Agent Guides


Call center - agent guides

  • Intro to Call Centers
  • Monitoring Supervisors
  • Managing Contacts
  • Managing Calls
  • Agent Reports
  • Call Center Settings

Call center - agent guides

Call Center is a communications management portal designed to manage Automatic Call Distribution (ACD) capabilities. These help guides review the steps for getting started and using the Call Center Agent client.

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  • ADMINISTRATORS
    • Help topics
    • Additional resources
  • END USER
    • Help topics
    • Additional resources
  • VIDEO LIBRARY
  • GUIDE LIBRARY
  • ADDITIONAL RESOURCES
  • CONTACT US