Transferring Calls

Transferring Calls

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Introduction
How to Perform a Blind Transfer
How to Perform an Attended Transfer

Introduction

If you are on an active call, you can transfer calls to another contact within the company directory or an ad-hoc number. This article provides details on the different types of call transfers with UC-One Connect related topics.

How to Perform a Blind Transfer

  1. To perform a Blind Transfer while on an active call, tap the Options icon in the bottom right-hand corner.

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  2. Then, select Transfer.

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  3. Enter the name, partial name, or phone number of the person you want to transfer the call to.

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  4. Then, tap Transfer to. The call will be transferred.

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How to Perform an Attended Transfer

  1. To perform an Attended Audio Transfer while on an active call, tap the Options icon in the bottom right-hand corner.

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  2. Then, select Transfer.

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  3. Enter the name, partial name, or phone number of the person you want to transfer the call to.
  4. Select the contact then select, Call First.

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  5. Once the third-party answers, tap Complete to complete the transfer.